Orzly Shipping Information

Overview
At Orzly we aim to get your order to you quickly and safely. This page explains how we process orders, the shipping options available, what to expect for international deliveries, and what to do if something goes wrong.

Order processing and cut-off times

Orders placed before 12:00 noon (GMT) on business days are typically processed the same business day. Orders placed after 12:00 noon, on weekends or on UK public holidays will be processed on the next business day. Processing includes payment verification, picking and packing. Orders may be held for verification in certain cases, for example suspected fraud, which can add a short delay.

Shipping options and estimated delivery windows (typical)

Exact shipping options and costs are shown at checkout. Below are the typical delivery windows we use for guidance only. The precise service, price and delivery date will be confirmed at checkout and in your dispatch email.

• United Kingdom (Standard): Usually delivered within 1–3 business days after dispatch.

• Europe: Typically 3–7 business days after dispatch.

• United States and Canada: Typically 5–12 business days after dispatch.

• Rest of World: Delivery time depends on destination. The checkout will display estimates for your country.

Delivery times are estimates and may change due to carrier capacity, customs processing or exceptional events such as weather or public holidays.

Free UK shipping

We offer free standard UK shipping on orders over £69.99. The free shipping threshold is applied automatically at checkout to qualifying UK orders.

Shipping costs and checkout pricing

Shipping costs are calculated at checkout based on your shipping address, the items in your order and the delivery method you choose. Expedited services are available where shown at checkout for an additional fee. If special surcharges apply, for example to remote or extra-large shipments, these will be shown during checkout.

Special locations and surcharges

For certain remote locations and territories additional charges may apply and delivery may take longer. Extra charges for places such as Alaska, Hawaii, Puerto Rico, Guam and certain territories may be applied at checkout. Please allow additional transit time for these destinations.

International shipments, duties and taxes

International orders may be subject to import duties, taxes or customs clearance fees levied by the destination country. These charges are the buyer’s responsibility unless otherwise stated at checkout. Orzly cannot predict the amount of customs charges and is not responsible for delays or extra costs caused by customs inspections. Please check local rules for import fees before ordering.

Tracking, delivery attempts and signatures

Once your order is dispatched we will send a shipping confirmation email with a tracking number. Use that number to follow the parcel on the carrier website. Some services require a signature on delivery. If no one is available to sign, the carrier may attempt delivery up to three times or leave a card with instructions for collection. Additional carrier fees for re-delivery may apply if a second delivery is required.

Parcels received damaged or missing on delivery

If your parcel arrives damaged or is missing items:

1. Keep all packaging and take photos of the damage. If the courier presents damaged paperwork, note the damage on the carrier’s paperwork.

2. Email support@orzly.com within 24 hours of delivery with your order number, photos and a short description.

We will investigate promptly with the carrier and advise on next steps. If the damage was caused in transit we will cover return postage where appropriate.

Lost parcels and delivery problems

If tracking shows a parcel as delivered but you have not received it, first check with any household members and any safe places the carrier may use. If it still can’t be found, contact support@orzly.com with your order number and tracking details and we will open an investigation with the carrier.

Partial shipments and backorders

In some cases we may ship items in your order separately, for example when part of the order is on backorder. You will receive a dispatch email for each parcel. If an item is out of stock and your order is delayed we will contact you with options, such as wait for restock, replace or refund.

Cancelling your order

If you need to cancel, contact support@orzly.com as soon as possible. If your order has not been dispatched we will cancel and refund it. If it has already shipped you will need to follow our returns process once you receive it.

Carrier partners and insurance

We use reputable carrier partners chosen to give a good mix of speed and value. We keep carrier names dynamic and show available options at checkout. Parcels may be insured automatically up to carrier limits. Contact support if you need to arrange additional shipping cover for high-value orders.

How to contact us about shipping

Email: support@orzly.com
Phone: +44 (0) 1923 230669 (Mon–Fri, 9:00–18:00 GMT)
If you email, please include your order number and any tracking number to help speed up our response.

Policy changes

We may update our shipping practices from time to time. Any changes will be shown on this page and will apply to orders placed after the changes go live.