Essential Pack for Nintendo Switch Lite

When do you dispatch orders?
Orders placed before 12:00 noon (GMT) on business days are typically dispatched the same day.
How long will it take to arrive?
Delivery estimates vary by service and destination. The checkout will show estimated arrival dates.
Do you offer free shipping?
Yes. Free standard UK shipping is available on orders over £69.99.
Who pays customs or duties?
The buyer is responsible for any import taxes or duties on international orders.
My parcel is damaged — what do I do?
Keep the packaging and email support@orzly.com with photos and your order number within 24 hours of delivery.

Q: How long do I have to return an item?
A: You have 30 days from dispatch to request a return, exchange, or refund.
Q: Can I return items that have been used?
A: No. Items must be unused and returned with original packaging, tags and accessories.
Q: Who pays return postage?
A: You pay return postage for unwanted items and exchanges. Orzly covers return postage if the item is faulty or if we sent the wrong product.
Q: How will I get my refund?
A: Refunds go to the original payment method unless you request store credit. Allow up to 10 business days after we receive the return.
Q: Do you charge restocking fees?
A: No. We do not charge restocking fees.
Q: What if my product is faulty?
A: Email support@orzly.com with photos and your order number. We will arrange a repair, replacement or refund.