Shipping Information

Shipping Information

At Orzly, we aim to provide a smooth and efficient delivery experience for all our customers. Please review the following details carefully to understand our shipping processes, policies, and what you can expect after placing your order.

Delivery Overview

Shipping and Delivery charges cover the entire process of handling your order, from online processing and item selection to packaging, transportation, and final delivery. Please note that delivery times are estimates and can vary based on your specific location, the shipping method selected, and any special requests made during checkout.

  • Estimated Delivery Times: Orders placed before 12:00 noon (GMT) are typically processed the same business day. Orders placed after 12:00 noon, on weekends (Friday after 12:00 pm, Saturday, and Sunday) or UK public holidays will be processed on the next business day. Please note that these timelines are approximate and subject to change due to unforeseen circumstances.

  • Shipping Methods: We offer several shipping options. Estimated Delivery times and costs will be displayed at checkout based on the shipping method selected. Additional charges may apply for expedited or international shipments, especially if multiple delivery attempts are required.

  • Special Locations: For shipping addresses in Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories, an additional charge of $5.00 may be added to the standard Shipping & Delivery fee. For these locations, please allow 7 to 9 business days for delivery when orders are placed before 12:00 noon (PST).

Important Notes on Delivery

  • PO Boxes and APO/FPO Addresses: We do ship to PO Boxes and military APO/FPO addresses. However, delivery times may vary, and some restrictions may apply. Please ensure that the shipping address provided is accurate and complete to avoid delays.

  • Tracking Your Order: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's progress via the carrier's website.

  • Delivery Attempts: For some shipping methods the carrier may require a signature upon delivery. If no one is available to sign for the package, the carrier may attempt delivery up to three times. Additional fees may apply if the package is undeliverable and returned to us.

International Shipping

We ship to select countries around the world. International shipping charges and delivery times are calculated at checkout and will vary based on the destination country and package weight .

  • Customs & Duty Fees: When shipping internationally, your package may be subject to import taxes, customs duties, and fees levied by the destination country. These charges, which may vary depending on the item’s price, weight, dimensions, and origin, are typically due once the package arrives at its destination.

  • Customer Responsibility: As the buyer, you are responsible for paying any additional costs such as duties, taxes, and customs clearance fees. These fees are beyond our control, and Orzly cannot predict or calculate these charges during the checkout process.

  • Compliance with Local Laws: By placing an order on Orzly.com, you agree to comply with all applicable laws and regulations of the destination country. Orzly is not responsible for any additional charges or delays caused by customs processes after your order has shipped.

Shipping Policy Updates

Shipping and Delivery policies are subject to change. Any changes will be reflected on this page and will apply to orders placed after the changes are published. Please review our Shipping Information page each time you place an order to stay informed about our latest shipping practices.

If you have any questions or require further assistance with your order, please contact our customer support team.

Thank you for shopping with Orzly!