Service Info During Corvid-19
In our effort to combat Corvid-19 we have made arrangements for all office staff to work from home. In an attempt to bring a sense of normality in these uncertain times our warehouse will continue to operate. Our staff's safety is of the upmost importance to us and so only essential warehouse staff are allowed on the Orzly premises at this time. These staff members are practicing hygiene and social distancing protocols, adhering to strict Government guidelines. By ordering direct from Orzly.com you can bypass potential delays from Amazon and still experience expedite delivery times.
Q: How does this affect my order?
Orders can still be placed same as before. Order before 12pm for next uk delivery or visit our shipping information page for international and expedite delivery information: https://orzly.com/pages/shipping-information
Q: Can I still return items?
Yes, our refund policy is still in place as normal. For more information see our returns page here: https://orzly.com/pages/returns-policy
Q: Is it safe to receive parcels?
According to the World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 (Coronavirus) from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
All our warehouse staff and delivery couriers are fully informed of the precautionary safety measures in place to avoid the spread of COVID-19.
Q: If I am in isolation how will they deliver my parcel?
All delivery couriers have been advised to reduce contact with customers. Orders can be requested for safe place delivery (where available).
We would like to take this opportunity to wish everyone good health in these uncertain times. Both mentally and physically remember to take care of yourselves. Thank you for your continued support by being a dedicated Orzly customer. We'll be updating the blog regularly, so be sure to check back or connect with us on social media for the latest Orzly news.