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Orzly Information

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 18:00pm (GMT). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

     UKWorldwide
      Package arrives 1-2 business days after processing in UK if ordered before 18:00 pm (GMT). Package arrives 3-7 business days Worldwide if ordered by 18:00 pm (GMT).
    Delivery Prices*
    Regular Shipping £4.80 £7.99
    *before tax and additional charges
  • RETURNS

    REFUNDS & RETURNS

    At Orzly, we offer a 30 day money back guarantee on all purchases from www.orzly.com To return your item, please contact us in writing quoting your name, order number and reason for return. Once we have your contact details, our support team will contact you to help resolve the issue and in the case of returning goods, we will assist you with the necessary action to be taken.

    TO QUALIFY FOR A 30 DAY RETURN:

    • All return requests must be received by us in writing within 30 days of the date of dispatch
    • All goods must be returned in a sellable condition, complete with all other associated components included in the packaging
    • Bundle packs must be returned with all accessories included in the original package. Any missing items will be deducted from the total value of the refund by calculating the full purchase value of the individual item
    • Unwanted goods should not have been installed, modified or used in any way and should be sent back in an undamaged condition. A re-stocking fee will apply if returned goods are received in an un-sellable condition.
    • Shipping costs for the return of unwanted items will be covered by the buyer.
    • If you are returning a faulty item, you will ship the items to us at your cost and once they are received and confirmed to be faulty, we will either send you a replacement at our cost, or refund your money and cost of return.


    DAMAGED GOODS

    You should examine your goods at point of delivery. If the package is damaged please sign delivery paperwork ‘accepted packaged damaged’.

    Please email us with pictures of the damaged goods within 24 hours of receipt. You must include your name, contact details and order number.


    ORZLY MANUFACTURER GUARANTEE

    Most Orzly products are covered by a 2 year limited manufacturer guarantee from the date of purchase, for your peace of mind. This guarantee will protect you against any against defective parts, materials and manufacture. Defects are defined as manufacturing errors or imperfections on the purchased product.

    Please note that this guarantee will NOT cover against any accidental damage, wear & tear, improper use or mishandling, or installation failures caused by the buyer.

    Furthermore, only purchases carried out on www.orzly.com, or from authorised sellers on marketplace websites will be covered by this guarantee. The guarantee is non-transferable.

    To report a manufacturing defect, please contact us in writing with pictures of the issue and original purchase receipt for verification. Once we have received this information, our support staff will be in contact to let you know the next steps.


    CONTACT US

    Email: support@orzly.com Phone: +44 (0) 1923 230669 (Monday to Friday, 9 am to 6pm GMT) Please note, we will endeavour to reply to most emails within 24 hours during the week.

    RETURNS ADDRESS:
    Orzly Returns
    Units 23-25, Moor House
    Moor Park Industrial Centre
    Tolpits Lane
    Watford
    WD18 9SP
    United Kingdom

    *These conditions are in accordance with the Distance Selling Regulations 2000 and your statutory rights are not affected.

    Have a Question for us? Email us below...


Contact Orzly

Designers and distributors of Orzly accessories. If you would like to speak directly to a member of staff, contact the number below…

Tel: +44 (0)1923 230669

Contact Us